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POS Training Discussion

August 28, 2023

  • A working group consisting of Ana Ledesma (Loss Prevention), Nancy Diaz (Manager Trainer, form Trunk Show Coordinator), Gina Aquirre (assistant to Ruth Olson, Regional Vice President), Ruth Olson (Regional Vice President), Rey Gatica (IT) and Art Ronci met to discussion Multidev POS training and rollout issues.
  • The following is subject to confirmation and review.
  • Overview:
    • We previously identified a group of “influencers” (approximately 40 individuals, spread throughout all districts).
    • A subset of approximately 11 individuals will be selected to be POS Trainers (we may have issues identifying a POS Trainer out of all districts.
      • This group needs to be larger.
      • 11 individuals would need to visit an average of 10 stores.
      • Given other duties and responsibilities, unlikely that a POS Trainer can get to enough stores in enough time to allow for down stream training.
    • POS Trainers would receive training directly from Multidev.
    • The Multidev training could be provided in person (SMC) subject to bringing the POS Trainers into a single location and Multidev travel arrangements, or via Zoom.
    • POS Trainers would be responsible for visiting stores and providing training for each store manager and no more than two additional store staff per store, and, if not otherwise included “influencers” who are not also POS Trainers.
    • The store manager and additionally trained staff (with help from “influencers”) would be responsible for training the remainder of the store staff.
  • Additional Details:
    • POS Trainers
      • Multidev directed training is generally classroom with hands on activity. If we can find the space we should able to support up to 20 trainees.
      • If the POS Trainers are going to receive training from Multidev via Zoom, they must be provided with, or we need to verify, good Internet access and devices that allow full access to the training to be provided.
      • Minimally, the POS Trainers should not be expected and should not be allowed to receive training over their mobile phones.
    • POS Training Coordinators.
      • From the group of POS Trainers, Ana, Nancy, Gina, and Sherry Walden would be tasked to provide support to the POS Trainers (via email, text, phone, Zoom), in addition, possibly, to conducting on-site store manager and additional staff training.
      • The POS Training Coordinators need to be provided with tools necessary to connect to store workstations to observe and address issues raised by the POS Trainers, i.e., workstation, VPN to a SMC workstation or Meraki VPN connections and TightVNC training and access.
  • Training Materials/Agendas
    • UKG Training Videos
      • Due to limitations of UKG training for adding sessions to courses, amending course when published, invite/re-invite issues, we will only create video training sessions that we can lock down soon.
      • Video Topic
        • Introduction to Multidev POS – 50% promotion (David and/or Ruth), 50% training/information (Ruth).
        • Cash Drawer Opening
        • Cash Sale – brings in concepts of selecting customers, finding/selecting merchandise, tendering payment.
        • Cash Drawer Closing/Bank Deposits
    • Written Material – Available on Intranet, similar in format to Merchandise Manual/Operations Manual.
      • “Cake Recipes”
      • Cash Drawer Opening
      • Cash Drawer Closing/Bank Deposits
      • Reference Guides
        • Function Keys
        • Vocabulary/translations